Complaint Handling Mechanism

There will be occasions when our services will not be up to your expectations, please do not hesitate to register your complaints. It will only help us to serve you better. Where to lodge a complaint:

  • In person or post at the Directorate of Archives and Archeology, Ourem Road, Mala, Panaji - 403001
  • Complaints received in person/telephone will be acknowledged instantly
  • Complaints received through email will be acknowledged within one day
  • Complaints received through post will be acknowledged within five days

Within 30 working days from the date of receipt, complaint will be resolved.
In case the complaint is not resolved in 30 working days time or the resolution is not to the satisfaction of the complainant, the same can be escalated to Director of Archives and Archeology for review. It will be resolved within 15 days from the date of escalation.